Frequently Asked Questions

You e-statement will be emailed to you 2-3 days following your regularly scheduled service.

Absolutely, you can log into your customer account and review all statements, invoices and service history.

Enrolling in the e-statement program is easy, all you need to do is contact our office at

919-842-5263 or fill out this form online.

e-statements are absolutely free. All you need to do is contact our office or complete this form to sign up.

e-statements are exactly like the paper statement that you are accustomed to receiving. The only difference is that you get the statement via email.

All current Triangle Pest Control customers are eligible to participate in the e-statement program.

The e-statements program is a program in which you can elect to receive your statements via email

Usually the materials we use do not affect those with allergies; once our materials
dry you should not experience any effects from them.

At Triangle Pest Control, we use quite a few different products, so the answer is yes and no.

If used correctly, the chemicals we use inside of your home will have no odor.
The chemical is microencapsulated, so it does not give off any offensive smells.
If you or a family member are sensitive to pesticides then it would be best to stay in a
different room while the treatment dries (usually 1 hour).

This same treatment will not
stain your walls or floors any more than water. Some of the baits and granular treatments may have an odor.
The mouse/insect sticky packs used in the garage have a slight peanut butter odor, but they are pesticide free.

For the exterior of your house we use a power sprayer and a very effective pesticide.
This does have a slight odor, but it dries quickly and the smell dissipates.

All of the products we use are approved by the Environmental Protection Agency for pest and termite control.

We also offer botanical treatments for those customers who only want to use natural
chemicals for pest control.

Our company uses an IPM approach to pest management. This means that we focus on the
SOURCE of your problem and only use chemicals as a last resort.

Our materials are very effective for insects and usually do not present any danger
for your pets or children once they dry.

No. In fact, in some cases they can actually make the problem worse.

We use chemicals that are regulated by the NC Department of Agriculture,
and as such are meant for use by state licensed professionals.

The chemicals we use have a longer residual life and are meant to be
used in strict accordance to their label directions. An individual can
get good results from treating the home as a do-it-yourselfer, but it
will take consistent effort. Most of our customers prefer to leave the
pesticide spraying up to the professionals.

Not usually. Current pesticides have a relatively short residual life
that needs to be reapplied about every 60 days to be continuously
effective.

If we treated your home once, you will probably see pests again in a couple of months.

Our job is to create a barrier around your home and maintain that for
you. Just like weeding a garden, or cleaning your house, it's on-going
maintenance.

No pest control company can prevent your from EVER seeing a pest in your home.
We cannot guarantee bugs from flying into your house from the
neighbors property or riding in on a bag of groceries.

What CAN PROMISE you free reservices if a problem arises.
Just call us anytime and we'll be out by the next business day.

Absolutely, if you want to stay pest-free. Winter time is when the hidden pests come into
your home for safe harborage. These include: mice, rats (less common), clothes moths,
pantry pests, spiders, and more.

Keeping your barrier maintained during the winter months
also is important to the early hatchlings that will try to migrate into your house.
As long as the barrier is activated, they will be killed while crawling over it.

The initial treatment of our Service Plan is meant to flush all the insects out from inside your home.

During this treatment your technician will treat both inside and out.

The treatment includes spot treating with a B&G sprayer, laying
down baits under sinks and in other target areas, taking down webbing,
put mouse packs in the attic when needed, treating under appliances,
around entrypoints to the home, and any other services your technician
deems necessary.

After your initial service your
technician will focus on reactivating the exterior barrier of the home.
We feel this method most effectively controls pest populations, while
minimizing the use of pesticides inside the home.

If you need service on the interior of the home,
please let us know and we'll be happy to take care of any problem.

Our Service Plan is backed by our guarantee that your home is pest-free or
else we will retreat your home for free until the problem is solved.

This is where our service really stands out.

We do what we call and initial service for each pest control account. Basically on this service
we "clean out" the interior of your home to remove insect harborages and we also
treat the exterior of your home to prevent insects from coming back.

As an added benefit to our customers, we also "web" your house. This is where
we will remove all reachable spider webs from your home.

Generally speaking, pest control is considered normal "home maintenance".

Pests can damage your property and present a significant health risk to you
and your family.

Our service protects your family from insect related health issues
and prevents pests from damaging your home.

We have many service options based on your needs. We offer:

• Monthly Services
• Bi-Monthly Services
• Quarterly Services
• One-time Services

You do not have to leave your home while we treat. In fact, most of our customers are
home during our treatments.

If it is an emergency we can have someone out to your home the same day.

In most cases we can have someone out the very next business day.

Absolutely. As of this writing we are the ONLY Raleigh pest control company that offers this.

Online Payment Payment Program

In fact, we offer several services online, such as appointment scheduling and payment/invoice information.

We will gladly accept your visa/mastercard for all payments. In fact,
you can pay your bill online and even setup
an autobill program with us.

Yes. We have a couple of special programs.

The first is our Referral Program, that offers customers $25 off their treatment for each person refered.

The second program is for customers who Pay the Year In Full, they will receive 5% off the annual price.

Absolutely. As of this writing we are the ONLY Raleigh pest control company that offers this.

In fact, we offer several services online, such as appointment scheduling and payment/invoice information.

Yes! We know that you are busy during the week so we work on Saturdays to offer
flexible scheduling for you. We do NOT work on Sundays.

Yes we do. In fact, we employ North Carolina State Accredited Termite Inspectors and we can
usually turn these letters around within 24 hours.

You can request an "clearance Letter (WDIR)" online as well.

Usually, during "swarming" season you will see winged insects inside your home.

You may also notice some mud tubes inside or outside of your home.

In most cases you can tell this by looking at the wings and the body of the insect.

If the body is not segmented and the wings are the same length then you probably have a termite.

Of course, the best option is to have a professional determine if you have termites.

Absolutely not. Usually there are many variables such as type of chemical used,
treatment areas and treatment execution.

You need to be careful and try to make sure that the quotes that you are getting are apples to apples.

We offer re-treatment guarantees; however, we do not offer "damage bonds".

Our company's policy is to treat our customer the way that we would like to be treated.
Frequently with termite bonds companies will not have to pay unless certain conditions are met.
Usually this leads to an upset homeowner that must pay for the termite damage even though
he or she has a bond.

We believe that being honest upfront is the best long-term policy for our customers.

Currently, we charge $50 for a termite inspection. You can use this $50 towards the
purchase of your treatment. Hence the inspection is free if you purchase service
from us

At a VERY MINIMUM, we recommend annually. In some cases, we recommend shorter intervals.

We offer two forms of termite treatments.

If you have an active infestation, we recommend that you get liquid treatment.

If you are looking for preventative measures, we recommend that you use bait stations.

There are other factors such as how long you plan to reside at your home that also are important
factors in determining what termite treatment option you should pursue.

Our honest and friendly inspector will review these for you and come up with a
customized solution that makes sense for your situation.