About Triangle Pest Control

Who we are

Triangle Pest Control is an innovative and rapidly growing pest and termite control company that is locally owned and operated. We are located in Holly Springs, NC and we service the greater Raleigh NC area to include Wake, Johnston, Harnett, Durham and Orange counties.

Our company is on the cutting edge of the Pest Control Industry. We offer a wide variety of Pest and Termite solutions to our clients. We specialize in providing solutions to client's problems with an emphasis on pursing non-chemical solutions as our primary method. We are often turned to as the company that can offer solutions when all other companies have failed and are proud of this reputation.

While we are very innovative as a company, we are very 'old-fashioned' when it comes to our principles and our values. We have built a reputation with our customers and the community as being a very honest and professional company. While many of our business practices many change, our principles never will.

Triangle Pest Control is always looking for dedicated individuals who maintain a high level of integrity and who want to excel in his or her career. We value our employees at Triangle Pest Control just as much as we value our customers. If you want to work for an organization where you are valued, appreciated and growing then give us a call. We want to talk with you.

The Triangle Pest Control Philosophy

The core of our business at Triangle Pest Control revolves around three principles:

• Integrity: This is our core principle. Quite simply, we are honest with ourselves, our customers and our teammates at all times and in all places.
• Service: We provide exceptional service above and beyond what the customer expects. We always look for opportunities to surprise the customer with better, safer and more effective service.
• Excellence: Our team members are the best in the industry. We take personal accountability for everything that we do and we make sure that the Triangle Pest Control name stands for excellence by all measures.

Our Mission

• Integrity always
• Service beyond what is expected
• Excellence in all that we do.

Customer Service Representative

To perform this job successfully, an individual must be able to have and maintain the highest level of integrity and be able to perform the Principal Duties and Responsibilities satisfactorily. Listed below are the Principle Duties and Responsibilities, Basic Qualifications and Essential Job Functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the Principle Duties and Responsibilities.

Basic Qualifications

• At least 18 years of age
• High school diploma or equivalent
• U.S. citizen
• Able to work daily 8AM - 5PM. Any required overtime and a pre-determined Saturday schedule.
• Read, speak, and comprehend English.

Essential Job Functions

• Knowledge of MS Windows computer operating system.
• Ability to type 40 words per minute
• Skill in planning and prioritizing work.
• Skill in oral and written communication.
• Skill in entering data (verbal, written, etc.) into a computer.
• Skill in promoting cooperation, building teamwork, and resolving conflict.
• Ability to operate computer and other office equipment.
• Ability to learn and use new computer software programs.
• Ability to adapt to changing work demands and requirements.

Principle Duties and Responsibilities

Customer Service

Maintains the highest level of integrity with both customers and teammates to achieve superior customer service. Takes advantage of opportunities to give the client an experience in which he or she willingness tells others. Interacts with others in a friendly, positive, and professional manner. Acts quickly and effectively to address actual or potential problems. Maintains composure and self-control at all times.

Teammates

Shares information with others who should know. Puts interest of team ahead of self when appropriate. Recognizes and celebrates successes of team members. Involves others when necessary to overcome challenges. Shows respect for a diverse range of opinions, ideas, and people. Offers suggestions for improvement; embraces and implements change.

Communication

Solicits and provides constructive and accurate feedback. Effectively uses communication technologies as required (e.g., telephone, pager, computer, fax, email, etc.). Communicates effectively (verbal and written) and in a timely manner with peers, clients, and management.

Individual Skills

Effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency to win (for self and team); takes initiative when necessary (without exceeding boundaries). Maintains and applies appropriate skill in expected area(s) of expertise.

Rule Orientation

Attends training and participates in training programs. Follows company policies and procedures. Is punctual in reporting to work each day

Administration and Miscellaneous

Reports and paperwork are thorough, accurate, legible, and on time. Uses company resources/property in a skillful, professional, and respectful manner. Gives adequate notice to person(s) responsible for ordering supplies to avoid out-of-stock situations. Performs other tasks as requested by his/her immediate supervisor.

Service Support

Fully and accurately completes service request forms; includes any special instructions, information, or concerns that could impact technician and/or delivery of service. Contact customers by phone and/or mail to arrange service appointments. Listens empathetically to customer complaints; accurately records details of complaints; ensures all complainants receive a response within time period specified by company and/or manager. Receives incoming inquiries for service; answers basic prospect questions; performs appropriate paperwork/data entry about opportunity; notifies appropriate person(s) responsible for follow-up. Maintains customer records (hard copy and electronic) in a thorough, timely, and accurate manner. Scheduling clients to maximize efficiency while meeting the needs of the client.

Workflow efficiency

Prepares and forwards daily reports to manager (and/or appropriate others) for review. Keeps complete and organized files of any company records.

Dedicated Representative Responsibilities

Works to build one to one relationships with all dedicated clients. Is proactive with all dedicated clients. Looks for opportunities within these relationships.

Growth Orientation

Understands all services available to clients. Suggests additional company services to customers when appropriate. Works with sales department to sell company services.

Responsiveness

Responds cooperatively with requests for help from fellow employees. Is receptive to suggestions from others on how to be a more effective CSR.

Typical Hours, Wages, and additional Benefits

Office Manager / Customer Service Representatives earn between $11 and $12 per hour.

A typical workweek consists of approximately 45 hours per week during the months of April through September and approximately 40 hours per week during the months of October through March. Included in the hours described above, are scheduled Saturdays. Approximately 20 Saturdays per year are scheduled for customer service representative and the hour's range from 4-7 hours per Saturday depending upon the time of season.

In addition to your paycheck the following benefits are available to you.

• Health insurance
• 401K
• Paid initial and on-going training
• Paid vacation
• Six paid holidays
• Advancement opportunities

Opportunities

People Interaction

To perform at a high level in customer service, you need to interact effectively with, and between, prospects, customers, coworkers, and management. Making a positive first impression, and making others feel valued and important are key!

Problem Solving

You are the first line of defense, against losing customers! When customers have a problem, they need for you to listen, share their concern, and find a solution! You will also be the first line of offense, in making a good first impression with prospective customers! When customers call in, they have a need, and they need for you to listen, and show enthusiasm about the opportunity to win their business and solve their problem!

Variety

Every day is different! New customers, challenges, and opportunities give customer service persons a great deal of variety in their work.

Contributing to Continuous Improvement

Maintaining quality and exceeding customer expectations requires a commitment to continuous improvement. And management will be counting on you for positive and insightful ideas and suggestions.

Obstacles

Difficult Customers

Customers are people too! And sometimes when things go wrong, customers feel upset, and need for you to listen to their concerns, empathize with them, and reassure them that you and your team will do your best to address their concern(s).

Fluctuating Business Demands

Changing your workplace to match varying demands is essential! During busy periods the phones can ring nearly non-stop, and you will be expected to pick up the pace, and simultaneously manage multiple demands on your time without losing your effectiveness. Staying Organized Timing is everything! Doing the right things at the wrong time can be just as troublesome as doing things the wrong way. Organizing your work so you focus your efforts on the right things at the right time will propel your success in customer service!

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