About Triangle Pest Control

Who we are

Triangle Pest Control is an innovative and rapidly growing pest and termite control company that is locally owned and operated. We are located in Holly Springs, NC and we service the greater Raleigh NC area to include Wake, Johnston, Harnett, Durham and Orange counties.

Our company is on the cutting edge of the Pest Control Industry. We offer a wide variety of Pest and Termite solutions to our clients. We specialize in providing solutions to client's problems with an emphasis on pursing non-chemical solutions as our primary method. We are often turned to as the company that can offer solutions when all other companies have failed and are proud of this reputation.

While we are very innovative as a company, we are very 'old-fashioned' when it comes to our principles and our values. We have built a reputation with our customers and the community as being a very honest and professional company. While many of our business practices many change, our principles never will.

Triangle Pest Control is always looking for dedicated individuals who maintain a high level of integrity and who want to excel in his or her career. We value our employees at Triangle Pest Control just as much as we value our customers. If you want to work for an organization where you are valued, appreciated and growing then give us a call. We want to talk with you.

The Triangle Pest Control Philosophy

The core of our business at Triangle Pest Control revolves around three principles:

• Integrity: This is our core principle. Quite simply, we are honest with ourselves, our customers and our teammates at all times and in all places.
• Service: We provide exceptional service above and beyond what the customer expects. We always look for opportunities to surprise the customer with better, safer and more effective service.
• Excellence: Our team members are the best in the industry. We take personal accountability for everything that we do and we make sure that the Triangle Pest Control name stands for excellence by all measures.

Our Mission

• Integrity always
• Service beyond what is expected
• Excellence in all that we do.

Professional Pest Technician

To perform this job successfully, an individual must have and maintain the highest level of integrity and be able to perform the Principal Duties and Responsibilities satisfactorily. Listed below are the Principle Duties and Responsibilities, Basic Qualifications and Essential Job Functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the Principle Duties and Responsibilities.

Basic Qualifications

• At least 18 years of age
• High school diploma or equivalent.
• U.S. citizen or alien authorized to work in the United States.
• Able to work before 7:30 AM, after 5 PM Monday through Friday and a pre-determined Saturday schedule.
• Valid motor vehicle operator's license.
• No more than 4 points on your driving record.
• No citations for driving while under the influence within last three years.
• Read, speak, and comprehend English.
• Good oral and written communication.
• Ability to operate a motor vehicle and have ability or learn to drive a stick shift vehicle.
• Ability to handle and climb a 24 foot extension ladder and work proficiently at a height of at least 24 feet
• Ability to control or learn to control a variety of insect and rodent populations including stinging insects
• Ability to ascend and descend stairs.
• Willingness to tolerate variety of environmental conditions, including very hot or very cold weather, damp and/or dusty locations as well as attics and crawl spaces.
• Must be able to do work that requires bending and stooping and be able to lift up to 50 pounds.

Essential Job Functions

• Ability to work independently as well with a team.
• Ability to use or learn to use caulking materials and make basic repairs to structures.
• Ability to problem solve and apply logical thinking to come up with solutions.
• Ability to use a computer and use or learn software and Internet browsers.
• Knowledge of pests, rodents, and other vermin.
• Knowledge of pest control products, services, and treatments.
• Knowledge of pest control regulations, and safety procedures.
• Skill in providing pest control treatments.
• Skill in planning and prioritizing work.
• Skill in promoting cooperation, building teamwork, and resolving conflict.
• Ability to conduct inspections which may include continuous bending and kneeling.
• Ability to enter/exit structures, crawl spaces, attics via access panels.
• Ability to use required personal protective equipment.
• Ability to visually inspect for pests, pest harborage, pest entries, etc.
• Ability to use application equipment, inspection equipment, small hand tools and small power tools.

Principle Duties and Responsibilities

Customer Service

Maintains the highest level of integrity with both customers and teammates to achieve superior customer service. Takes advantage of opportunities to give the client an experience in which he or she willingness tells others. Interacts with others in a friendly, positive, and professional manner. Acts quickly and effectively to address actual or potential problems. Maintains composure and self-control at all times. Teammates Shares information with others who should know. Puts interest of team ahead of self when appropriate. Recognizes and celebrates successes of team members. Involves others when necessary to overcome challenges. Shows respect for a diverse range of opinions, ideas, and people. Offers suggestions for improvement; embraces and implements change.

Communication

Solicits and provides constructive and accurate feedback. Effectively uses communication technologies as required (e.g., telephone, pager, computer, fax, email, etc.). Communicates effectively (verbal and written) and in a timely manner with peers, clients, and management.

Individual Skills

Effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency to win (for self and team); takes initiative when necessary (without exceeding boundaries). Maintains and applies appropriate skill in expected area(s) of expertise.

Rule Orientation

Attends training and participates in training programs. Follows company policies and procedures. Is punctual in reporting to work each day. Wears required safety gear when appropriate. Operates company vehicle safely; and maintains vehicle to comply with DOT and company guidelines. Follows safety policies and procedures when carrying out pest control services. Follows FIFRA policies and the North Carolina Department of Agriculture Structural Pest and Consumer Services procedures when carrying out pest and termite control services. Maintains required safety equipment and manuals in company vehicle. Follows company guidelines when using tools, equipment, and materials. Maintains driver's license within company guidelines.

Administration and Miscellaneous

Reports and paperwork are thorough, accurate, legible, and on time. Uses company resources/property in a skillful, professional, and respectful manner. Gives adequate notice to person(s) responsible for ordering supplies to avoid out-of-stock situations. Performs other tasks as requested by his/her immediate supervisor.

Solving Pest Problems

Selects most appropriate materials and methods to achieve effective results. Selects most appropriate materials and methods to manage hazard. Ability to correctly identify pests in the field. Exhibit use of reference materials in solving pest problems. Exhibit growth in knowledge of different pests. Maintains a callback ratio of less than 5%.

Growth Orientation

Follows up promptly when notified of a prospective customer. Suggests additional company services to customers when appropriate. Works cooperatively with sales department to sell company services. Sees services, products and equipment as opportunities to get new customers. Tells customers about new products.

Professionalism

Maintains proper inventory of tools, equipment, and materials on vehicle. Wears clean, company uniform and appropriate footwear. Maintains good personal hygiene. Inspects, diagnoses, and renders appropriate services. Completes services as scheduled, and provides appropriate documentation of services performed. Reports to customer contact person before and after providing pest control services.

Responsiveness

Responds cooperatively with requests for help from fellow employees. Works whatever days and times are required to meet customer expectations. Finds ways to include unscheduled events into daily route. Responds to customer service calls according to company policy (minimum phone contact). Is receptive to suggestions from others on how to be a more effective technician.

Friendliness

Interacts with customers in a friendly and professional manner; builds positive, strong relationships with customers. Whenever possible, explains actual or potential problems to customers face-to-face.

Problem-Solving

Takes advantage of opportunities to exceed customer expectations. Offers suggestions to customers on how to avoid pest problems when appropriate. Involves others in solving customer pest problems when solutions are unclear. Is straightforward and forthcoming with customers about problems. Digs deep into pest problems to try and locate source and solve pest problem at its source.

Productivity

Advises management of accounts making less than dollar per hour rate desired by company. Informs management of work not performed in a timely manner. Assures the route is organized efficiently to maximize productivity.

Typical Hours, Wages, and Additional Benefits

The hourly rate for a Pest Management Professional depends greatly on the amount of experience that technician has.

An average workweek consists of approximately 55 hours per week during the months of April through September and approximately 45 hours per week during the months of October through March. Included in the hours described above, are scheduled Saturdays. Approximately 20 Saturdays per year are scheduled for each field technician and the hours range from 4-7 hours per Saturday depending upon the time of season.

In addition to your paycheck the following benefits are available to you.

• Health insurance
• 401K
• Paid initial and on-going training
• Paid vacation
• Six paid holidays
• Advancement opportunities

Opportunities and Obstacles

Opportunities:

• Working Independently
  The majority of a technician's time is spent away from the office, and in client residences and/or companies. Service technicians must be able to work effectively without direct, and/or close supervision.
• Building Relationships
  Our success is dependent on strong relationships between our service technicians and our clients. Your route will include regular stops where you will need to develop strong and positive relationships with clients.
• Achieving Expert Status
  Over time you will become recognized internally and externally as an expert in pest management. Our clients and your peers will depend on you for expert advice, guidance, and services.
• Solving Problems
  As your knowledge grows, you will achieve great satisfaction from developing and delivering effective solutions to meet the pest problems of residential and/or commercial clients.

Obstacles:

• Managing Time
  Meeting and exceeding the expectations of clients on your route requires highly effective time management skills to ensure you are where you need to be, at the appropriate time, with required materials. Uncooperative/Upset Clients From time-to-time our service technicians encounter uncooperative and/or upset clients. Our most effective technicians avoid verbal confrontation, and instead focus their energy on resolving the problem.
• Unsavory Pests
  Service technicians must be willing to come into contact with a wide variety of pests - from ants and cockroaches, to spiders, mice and rats - sometimes in small spaces such as attics and crawl spaces. Working Conditions Delivering effective pest elimination/management services requires working in difficult conditions - for example, poor weather (heat, cold, rain, snow), confined/darkened spaces, etc.

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